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Return & Replacement Policy

Return & Replacement Policy

Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

NOTE:

Refund Method

Processing Time

Voucher

2-3 Business Days

Bank Transfer

3-9 Business Days

Credit Card Reversal

7-12 Business Days


If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

What are the Refund Modes?

Savendays will keep the product in their warehouse for 3 months. In between savendays will attempt to deliver the product or customer can collect the product from Savendays office. If any customer failed to receive the product within 3 months then Savendays will not be responsible for the product.

How long Savendays will keep the Return/Servicing product?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

How long does the validation or invalidation of the refund take?

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

How to request a refund and what are the conditions?

GP-GA 2/3, 5th Floor, Mohakhali, Gulshan 1, Dhaka - 1212, Bangladesh

Returns Mailing Address:

In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our -

Where to return the product?

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by Sundarban Courier Service or PaperFly. If your return claim is validated, we will reimburse your courier charge.

How to send your product to Savendays.com? How much will it cost you?

  1. Your order number.
  2. The reason for the return.
  3. The original copy of the Customer Copy of the Invoice
  4. The method of the return/replacement that you would prefer and the necessary information associated.
  5. Where and when the product should be picked-up.

Contact Customer Service at info@savendays.com to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

How to make a product return & what do I need?

  The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.

  In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.

  Complaint must be submitted within 3 calendar days after product delivery.

NOTE:

  • Option 1: Communicating with us by Facebook page or www.savendays.com website.
  • Option 2: By calling Savendays’s Customer Service on +8801720222169
  • Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service or PaperFly Courier Services.
  • Option 4: Request online by clicking on My Account followed by clicking on the Return/Replacement section then “Request new Return”.

How do I request for a return ?

  You have 3 calendar days from the day you receive your purchased product, to call Savendays.com to initiate your return. Unfortunately, we will not accept returns past 3 days of your product delivery, or if you do not have the original copy of the Customer Copy Invoice. If the nature of your complaint refers to damages, we advise you to check if your product has a warranty. Visit our Warranty Policy page for more details.

NOTE:

Items sold on Savendays.com can be returned within a period of 3 calendar days from the delivery date, provided they are eligible for return. For example: If you receive your product on the 5th of any month, you have time until the 8th of that month to contact SAVENDAYS Customer Service center. Customer Service agents are available from 10:00 am – 10:00 pm, 7 days a week (except on national holidays e.g Eid).

How much time do you have to return a product?

SAVENDAYS.COM has the easiest 3 Days Easy Return Policy.

  You must show the original Customer Copy of the Invoice to authenticate your purchase, at the time of handing over the product.

NOTE:

Step 6: If validated, you will get product Return / Replacement.

Step 5: Your returned product will go through a Quality Check.

Step 4: Choose your preferred method of product return when you call Customer Service.

Step 3: Fill in the return form given with the invoice.

Step 2: Contact Savendays’s Customer Service to submit a complaint / request for return.

Step 1: Check if your product meets all the conditions for returning a product.

You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at 01720222169.

What is the procedure to return a product?

Before returning or replacing an item, please read through our return and replacement related Frequently Asked Questions (FAQs) on this page, to make sure your purchased item is eligible for return.